We pride ourselves with partnering with the best furniture manufacturers world-wide to bring our customers a thoughtful product.

*All furniture is carefully inspected at several key points for preparation and delivery process to make sure it is received in good condition.

* buyers may request to return or partial refund if the item was misrepresented in the listing or the listing description doesn't match the item received.

* If you are picking your furniture yourself from our local warehouse, you must inspect furniture and home decors before picking your order(s)

*Since our products are well represented on this site, and will arrive at your door as it is shown in the photos, we cannot offer a full refund on items that are returned due to style issues. There is a 25% restocking fee for all returned items in addition to freight charges back to us.

*Special Order items can not be returned.

*If your merchandise is damaged during shipping or is defective, we will immediately send you a replacement part.

*Special orders or Custom Cabinets can not be returned.

*Please inspect merchandise  carefully upon delivery and note any problems before you sign. If you are not sure if the order is Special or Custom please ask us before placing your order.

*All returns accepted for store credit or exchanges only within 5 days of purchase.

*All returned items are subject to a 25% re-stocking fee.

*Return items must arrive back to our store in its original condition and manufacturing packaging. *All shipping charges on all items are non-refundable and will be deducted from store credit.

*Please include a copy of your invoice.

*All sale items, floor samples, special orders, or custom orders are final sales no exchanges or refunds will be granted.

*If the product arrives damaged, please contact us immediately. Please take pictures of the damage item and email us with the images and a description of the problem. We are here to help, contact us at our email or by phone.

*You'll need to file the dispute request within 24 hours of delivery.
Contact the store for additional details.

*Most of the items we sell we have in stock, there are instances when pieces sell out.
In which case you can order it at the time and wait for it to arrive or send us an email with the item of interest and we will let you know when it is in stock and you can purchase it.
Customer service is the most important part, If you have any questions about anything, please contact us and we will do our best to solve any issues.

*mattress sizes and images are for reference only.

*Privacy Policy.
Protecting your privacy is important to us.
We keep your personal information confidential we never share it with third parties.
We use your personal information to give you superior customer service, to provide better products and services.
We also use this information to share our latest products, promote special offers and discounts, only from us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at urbanfurnituregm3015@gmail.com.